1. These Terms
1.1 What these terms cover. These are the terms and conditions on which we supply
services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your
order to us. These terms terms tell you who wear are, how we will provide services to you,
how you or we may change or end the contract, what to do if there is a problem and other
important information.
2. Information about us and how to contact us
2. Who we are. We are Aura Clinic – ‘The Skin Company’. Our clinic address is
130 Lothian Road, Edinburgh, EH3 9BG.
2.2 How to contact us. You can contact us by telephone on 0131 605 0217, by writing to us at
the above address, or by email to info@auralaserandskin.co.uk
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we tell
you that we are able to provide you with the services and you agree to them, at which point
a contract will come into existence between you and us.
4. Your rights to make changes
4.1 How to make changes. If you wish to make a change to the service please contact us.
We will let you know if the change is possible. If it is possible we will let you know about
any changes to the price of the services, their timing or anything else which would be
necessary as a result of your requested change and ask you to confirm whether you wish
to go ahead with the change.
4.2 Non attendance. If you are unable to attend your appointment, please contact us
immediately on 0131 605 0217 or email info@auralaserandskin.co.uk. We would require a minimum of 48 hour notice for
cancellations. Failure to provide the required notice would result in a £40 surcharge,
payable prior to your next treatment. The surcharge is increased to the value of the
treatment if the service is for a specialised laser treatment. Please see our ‘prices’ page for more details.
5. Our Rights to make changes
5.1 Minor changes to the services. We may change the services:
(a) to reflect changes to relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements. These
changes will not affect your use of the services.
6. Providing the services
6.1 Suitability of treatment. An assessment of your suitability for treatment will always be
assessed prior to your treatment being carried out. If it is found you are unsuitable for the
treatment any monies paid will be refunded in full less the cost of the patch test and/or any
consultation fee paid.
6.2 Information you must give us. It is your responsibility to ensure that you provide us with
all the relevant medical details prior to each treatment. If you do not tell us something that
we reasonably consider was relevant, it may affect our liability for any damage or injury that
occurs.
6.3 Deposits and payments. To secure an appointment, treatments must be paid for in full.
You have a 48 hour cooling off period and are entitled to wither change your treatment,
keep the deposit or payment on account for future treatment, or obtain a full refund of your
deposit pr payment less any administrative charges. To exercise your calling off period you
need to give us written notice to info@auralaserandskin.co.uk within 48 hours of entering
into that contract with us. We may extend the cooling off period to 14 days in certain
circumstances completely at our discretion where your refund is given by way of vouchers
of the same value of your refund. These vouchers can be used for yourself or given away
2as gifts.
6.4 Consultations. For a consultation with a therapist a deposit of £50 is taken to secure the
booking. This deposit can be used either against any treatment taken or kept on account
for any future booking.
6.5 Package deals. We may offer package deals, or value packs, which entitle you to multiple
treatments with us. If you purchase a value pack it will affect any refunds that we pay to
you in terms of the contract. Subject to clause 6.3, 7.1 and 8 we will refund you for any
treatments that you have received at their individual cost and not at the discounted cost.
For instance, if a treatment costs £100 for one session, and a value pack of ten treatments
costs £500, the discounted per treatment cost would be £50. If you have two treatments
and then cancel we will refund you £300 and not £400 (subject to clause 6.3, 7.1 and 8).
6.6 Where and when we will provide the services. We will supply the services to you on
mutually agreed date or dates until we have completed the services. Services will be
rendered at our clinic on 130 Lothian Road, Edinburgh, EH3 9BG. All of our therapists are
trained and approved in accordance with our treatment protocols. We are unable to
guarantee continued treatment with a named therapist.
6.7 Time of services. Please arrive at the clinic at least 10 minutes in advance of your
appointment time to allow time for the completion of any necessary paperwork. Late arrival
may result in reduced appointment time or the forfeiting of your appointment.
6.8 Children. Children under the age of 13 are not permitted into the clinic due to the nature of
the treatments being carried out in the clinic. Children between the ages of 13-15 must be
accompanied by another adult to chaperone the child. Failure to comply may result in the
loss of a treatment.
6.9 Recommendations for treated areas. You agree to comply with all instructions and/or
recommendations from us regarding the care of any areas of your body that we treat.
6.10 We are not responsible for delays outside our control. If our performance of the
services is affected by an event outside our control then we will contact you as soon as
possible to let you know and we will take steps to minimise the effect of the delay. Provided
we do this we will not be liable for delays caused by the event but if there is a risk of
substantial delay you may contact us to end the contract and receive a refund for any
services you have paid for but not yet received.
7. Our rights to end the contract
7.1 We may end the contract if you break it. We may end the contract at any time by writing
to you if:
(a) you do not make the required payments on time.
(b) you do not, within a reasonable time of us asking, provide us with
information that is for us to provide the services, for example, medical
information.
(c) you are abusive or aggressive toward our staff.
7.2 You must compensate us if you break the contract. If we end the contract in the
situations set in clause 7.1, we will refund any money you have paid in advance for services
we have not provided, subject to clause 6.5 for value packs / Package deals. We may
deduct or charge you reasonable compensation for the net costs we will incur as a result of
your breaking the contract.
8. If there is a problem with the services
8.1 How to tell us about problems. If you have any questions or complaints about the
services, please contact us. We endeavour to treat all clients fairly, compassionately and
appropriately. Our complaints procedure is as follows:
(a) Please lodge your complaint in writing to the clinic address (130 Lothian
Road, Edinburgh, EH3 9BG) or by email to info@auralaserandskin.co.uk.
You will subsequently receive an email or a telephone call acknowledging
receipt of your complaint and advising next steps of the investigation of your
complaint.
(b) During the investigation of your complaint we may require you ton attend the
clinic for a consultation with either the therapist involved in your treatment (if
deemed appropriate) or with a clinic manager.
(c) If the complaint cannot be resolved in this process the appropriate higher
level manager may review your case.
9. Our responsibility for loss or damage suffered by you
9.1 We do not exclude or limit our liability to you where it would be unlawful to do so.
includes liability for death or personal injury caused by our negligence or the negligence of
our employees, agents or subcontractors.
10. How we may use your personal information
10.1 How we will use your personal information. We will use the personal information you
provide to us to:
(a) provide the services;
(b) process your payment for such services; and
(c) to inform you about similar products or services that we provide. You may stop receiving
these communications at any time by contacting us.
10.2 Third parties. We will only give your personal information to third parties where the law
either requires or allows us to do so.
11. Other important terms.
11.1 If a court finds part of this contract illegal, the rest will continue in force. Each of the
paragraphs of these terms operates separately. If any court or relevant authority decides
that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.2 Which laws apply to this contract and where you may bring legal proceedings. these
terms are governed by Scots law and you can bring legal proceedings in respect of the
services in the Scottish courts.